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When Is an Order Eligible?
Returns or exchanges may be requested within 14 days of delivery as long as the product is unused, in its original condition, and packaging remains intact.
Returns and Exchanges
A Clear Policy for the Post-Purchase Experience
If you need a return or exchange, this page outlines the conditions, timing, and steps in a clear way.
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Which Items Are Not Returnable?
Used items, opened products that affect product safety, or special custom orders may not be eligible for return.
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Exchange or Return Steps
Contact us first with your order number, and we will review the case before coordinating the right pickup or exchange steps.
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When Are Refunds Issued?
Once the return is approved and the item is received, the refund process begins according to your payment method and bank processing timelines.